At jililok, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a jililok player under Philippine law.
Your Privacy at a Glance
jililok only collects personal data that is strictly necessary for account registration, identity verification, and the delivery of our gaming services.
All personal data is stored on encrypted servers with access controls. We apply industry-standard security measures to prevent unauthorised access or disclosure.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by jililok at any time.
jililok does not sell your personal data to third parties. Data is shared only with regulated service providers and as required by law or PAGCOR regulations.
We retain your data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable Philippine law and regulatory obligations.
We will notify you of any material changes to this Privacy Policy and of any data breach that may affect your rights, in accordance with NPC requirements.
Scope of this Policy: This Privacy Policy applies to all personal data collected by jililok through the jililok.org website, mobile applications, customer support channels, and any other touchpoints through which you interact with jililok. By using the jililok platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to close your account.
jililok ("we", "us", "our", "the Company") is the operator of the online casino and sports betting platform accessible at jililok.org. jililok operates in the Philippines under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR).
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jililok acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors. This means jililok determines the purposes and means of processing your personal data.
Where jililok engages third-party service providers to process personal data on its behalf (for example, payment processors, KYC verification providers, and game software suppliers), those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with jililok's instructions and applicable Philippine law.
jililok collects the following categories of personal data, depending on how you interact with our platform:
jililok does not collect or store full payment card numbers. Card transactions are processed by PCI-DSS compliant payment processors. jililok only retains masked card references (e.g., last four digits) for transaction record-keeping purposes.
jililok collects personal data through the following means:
jililok processes your personal data on the following legal bases under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| KYC identity verification | Legal obligation (PAGCOR regulations, AMLA) |
| Processing deposits and withdrawals | Performance of a contract with you |
| Anti-money laundering checks | Legal obligation (Republic Act No. 9160, as amended) |
| Fraud prevention and security monitoring | Legitimate interests of jililok |
| Customer support communications | Performance of a contract with you |
| Responsible gaming monitoring | Legal obligation / Legitimate interests |
| Marketing communications (opt-in only) | Your consent |
| Platform analytics and improvement | Legitimate interests of jililok |
jililok uses the personal data it collects for the following purposes:
jililok does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:
Where personal data is shared with third parties outside the Philippines, jililok ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act of 2012 and the NPC's guidelines on cross-border data transfers. See Section 12 for further details.
jililok uses cookies and similar tracking technologies on jililok.org to enhance your browsing experience, maintain your session, and analyse platform usage. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jililok platform. For full details, please refer to our Cookie Policy, which forms part of this Privacy Policy.
jililok retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| KYC verification documents | Duration of account + 5 years after closure (AMLA requirement) |
| Financial transaction records | 5 years from the date of the transaction (AMLA requirement) |
| Game play logs | 3 years from the date of the session |
| Customer support communications | 3 years from the date of the last communication |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical and usage logs | 13 months from collection |
Upon expiry of the applicable retention period, jililok will securely delete or anonymise your personal data in accordance with NPC-approved disposal methods. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.
jililok implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While jililok takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is 100% secure. You are responsible for keeping your jililok account credentials confidential. If you suspect your account has been compromised, contact us immediately at [email protected].
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by jililok. You may exercise any of these rights by contacting our Data Protection Officer (see Section 14):
jililok will respond to all data subject rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it. jililok will not charge a fee for processing rights requests unless they are manifestly unfounded or excessive.
The jililok platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gaming. jililok does not knowingly collect personal data from individuals under the age of 21.
If jililok discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, it will promptly delete such data, close the associated account, and return any deposited funds to the payment method used, subject to applicable legal requirements.
If you are a parent or guardian and believe that your child has registered on jililok, please contact us immediately at [email protected] so that we can take appropriate action.
jililok's primary data processing infrastructure is located within the Philippines. However, certain third-party service providers engaged by jililok (such as cloud hosting providers, KYC verification platforms, and game software suppliers) may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, jililok ensures that such transfers are made in compliance with Section 21 of the Data Privacy Act of 2012 and applicable NPC guidelines. Safeguards employed include:
You may request further information about the specific safeguards applicable to any cross-border transfer of your personal data by contacting our Data Protection Officer.
jililok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is always displayed at the top of this page.
Where changes are material — meaning they significantly affect your rights or how jililok processes your personal data — jililok will notify registered players via the email address associated with their account at least 14 days before the changes take effect. For non-material changes, the updated Policy will be posted on this page with an updated effective date.
Your continued use of the jililok platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you must cease using the platform and may request account closure.
jililok has appointed a Data Protection Officer (DPO) in accordance with Section 21(c) of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:
Data Protection Officer — jililok
Email: [email protected]
Subject Line: Data Privacy Request / DPO Enquiry
Response Time: Within 30 calendar days of receipt
Languages: Filipino (Tagalog) and English
If you are not satisfied with jililok's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.
Play with Confidence
jililok is built on trust. We protect your personal data with the same care we put into every game on our platform. Sign in to your account and enjoy 1,200+ games knowing your privacy is in good hands.